Frequently Asked Questions
Everything you need to know about our outdoor gear and sustainability efforts.
What are your shipping rates within Australia?
We offer free standard shipping on all orders over $99 across Australia. For orders below this amount, a flat rate of $10 applies. Express shipping is also available at checkout for a flat fee of $15.
How does the Ironclad Guarantee work?
We stand by everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's website so you can monitor its progress in real-time.
What is your return policy for change of mind?
You can return any item purchased through our website within 30 days of delivery, provided it is in its original condition with tags attached. Please note that return shipping costs for change of mind are the responsibility of the customer.
Are your products made from sustainable materials?
Yes, a significant portion of our range is made from recycled materials, organic cotton, and Fair Trade Certifiedâ„¢ sewn fabrics. We are committed to reducing our environmental footprint through every stage of production.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for flexible interest-free installments.