Returns & Exchanges
Patagonia Australia is committed to high-quality gear and environmental sustainability, offering a straightforward return process for items that do not meet your expectations. We accept returns for any reason as long as the product is in its original condition with tags attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack the items in their original packaging or a reusable mailer to minimize environmental waste.
Attach Shipping Label
Download and print the pre-paid shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Track
Drop your parcel at any Australia Post location and keep your tracking receipt until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing